Warranty Policy
Auteeze Warranty Policy
We stand by the quality of our products! Auteeze offers a 6-month limited warranty against manufacturing defects.
What’s Covered?
Our warranty applies to:
- ✔ Stitching defects
- ✔ Material flaws
- ✔ Structural integrity issues
How to Make a Warranty Claim
If you experience a defect, please contact our support team with:
- Photos of the issue
- Proof of purchase
If the product is deemed defective under warranty, we will provide a replacement or store credit.
What’s Not Covered?
- 🚫 Normal wear and tear
- 🚫 Misuse or accidental damage
- 🚫 Improper care or washing
- 🚫 Modifications to the product
Return Shipping: Customers are responsible for return shipping costs for warranty claims unless otherwise specified by our support team.
For any warranty-related inquiries, reach out to us—we’re happy to help!
Free Autism Assessment Sessions
We understand that the first step toward support can be the most important one. We are pleased to offer complimentary autism assessment sessions on the last Friday and Saturday of every month.
What to expect:
Duration: ~ 2 hours
Format: A quiet, supportive environment to discuss concerns and next steps.
Preparation: Please bring any previous developmental notes or school reports that might be helpful.
